Delivering Customer Experience
Deliver the WOW needed in today's market!
This Delivering Customer Experience training equips all staff with the knowledge to create a memorable claims experience for policyholders and adjusters. It supports integration with emotional and professional connection with customers!
- Give your team members a foundation of excellent customer service
- Understand the principles that can take your customer experience to the next level
This course drives 5/5 star reviews and breaks down the impact staff have on the overall experience of the entire claim for both parties and how to shape that outcome. It explores the expectations of all stakeholders, how to be a dynamic team member, plus the impact the team mentality has on the success of an organization and on employee happiness.
Cost: $295/person
Save 10% when you register 4 or more students!
Industry Leading Rescheduling Policy
Our industry-leading cancellation and rescheduling policy is simple. You can reschedule for free anytime before class begins.
Should I take the Delivering Customer Experience
Course?
Delivering amazing customer service is a major factor in restoration projects. This course is designed for anyone who works with policyholders, adjusters, or external stakeholders.
IICRC CEC: Earn 4 IICRC Continuing Education Credits.
▪ Customer Service vs. Customer Experience
▪ Managing Conflict Before It Arises
▪ Effective listening
▪ Managing Claim Stakeholders Based on Their Era
